We recently caught up with Andrew Coulsen, who has been on a journey since 2006 to drive growth for Dimension Data: Europe, to discuss the lessons learned during the journey as well as the key trends that will impact the future of the company.
Global Trends: What were the challenges that you faced at the start of your journey?
As CEO of Dimension Data: Europe, together with my team, we are responsible for approximately 2,200 employees, in 35 locations, across 10 countries within the region generating over US$1.3 billion in turnover. In 2005/6 we consolidated the reporting for UK and Continental Europe into one European region, nearly achieving breakeven profit. This enabled us to take control of a fragmented business which historically had very unstable profits as well as high staff churn and create a consistent business model in an economically challenging market facing strong competition and technical innovation.